FAQs

E Family FAQs

Ordering & Delivery

• Q: What are your shipping rates?
  • A: We offer free standard shipping on orders over $50 within the continental USA (excluding Alaska and Hawaii). Expedited shipping options are available for an additional charge. Rates are calculated at checkout.
• Q: How long does shipping take?
  • A: Standard shipping typically takes 3-5 business days. Expedited options offer faster delivery times, which will be displayed at checkout. You'll receive a tracking number to monitor your order's progress.
• Q: Do you ship internationally?
  • A: Currently, we only ship within the continental USA.
• Q: What if my order is damaged upon arrival?
  • A: Please contact us immediately at [email protected] with details and photos of the damage. We'll work with you to resolve the issue.

Returns & Refunds

• Q: What is your return policy?
  • A: You have 30 days from the delivery date to return unwanted or defective items. See our full return and refund policy for details on what qualifies for return and how to initiate the process.
• Q: How long does it take to receive a refund?
  • A: Once we receive and verify your returned item, we'll initiate a refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Products & Payment

• Q: What types of payment methods do you accept?
  • A: We accept all major credit cards and debit cards through our secure third-party payment processor.
• Q: Do you offer any warranties on your products?
  • A: Warranty information may vary by product. Please check the product description or contact us for details.
• Q: I can't find a specific product I'm looking for. What can I do?
  • A: We recommend using our website's search bar or browsing by category. If you still can't find what you need, feel free to contact us and we'll be happy to assist you.

Company & Account

• Q: What is E Family's mission?
  • A: E Family is committed to providing high-quality products at affordable prices, while ensuring a smooth and secure online shopping experience with excellent customer service.
• Q: How can I contact E Family?
  • A: The most reliable way to reach us is via email at [email protected] You can also use our website contact form or find us on social media (links not provided here).

For any questions not addressed here, please don't hesitate to contact E Family!